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Return Policy

If you are unhappy with your purchase, all products can be returned within 30 days of receipt of shipment.  Buyer is responsible for return shipping. Please notify us before shipping by emailing

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International Shipping Policy

*International Shipping Guidelines:

Basic Shipping Estimates (this is subject to change based on products added to cart and their varying weights/sizes)
1-2 Tonies=$16
3-4 Tonies= $19
12-40 Tonies=$43
41-100 Tonies=$82
Please note that all deliveries outside of the US may be subject to import duties and taxes, which are levied once a shipment reaches your country. We do not currently offer any pre-paid duty or tax. We also do not provide estimates for import duties or taxes. Any such additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country. Shelvie advises each customer to contact their local customs office for further information before placing an order.  If you wish to dispute import fees or taxes you must do that with your customs offices, Shevlie does not have the ability to change or provide info about those levied fees.  
If you wish to make an order to ship outside of the United States, shipping costs vary according to order (please see above for more information).
We offer flat rates at the checkout that vary according to the estimated weight of your order. 
Please allow a little extra time for the processing of international orders. 
Some delivery services may not provide in-transit tracking updates and tracking may not update until a delivery has been attempted. 
Please note that during busy times, including the holiday season, international orders may be delayed. 

All international packages weighing over 1lb must have their shipping cost manually calculated by their volumetric weight by our warehouse team.


Tonie Purchase Policy

Due to high demand, we reserve the right to limit 2 tonies of the same character per household.  We reserve the right to partially refund or cancel your order if multiples of the same character are purchased.  . 

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